ORDER CANCELLATION REQUEST

November 3, 2020

Buena Vida Tea Bar & Garden is committed to providing exceptional customer service. If you are not satisfied with your purchase, simply cancel your order within 60 days of the date of your first purchase and return the unused portion of the product, including the empty bags, within 30 days of the cancellation date to receive a refund of the purchase price (minus any shipping and handling). You must pre-pay return shipping. We do not accept any C.O.D. returns and are not responsible for items lost in transit, for this reason we recommend that you keep the tracking number until you receive your refund. Please allow up to 30 days for us to process your return and issue the refund. This money back guarantee is only available to first-time customers located in the United States and Canada that purchase directly from Buena Vida Tea.

We want to help you through your order cancellation request. You can request to cancel your order online by completing and submitting the order cancellation form below. Those fields with an asterisk are required fields to enable us to identify your order and process your request. To avoid additional shipments and charges when cancelling or adjusting an order, we must receive your online cancellation request at least 3 business days before your next order is scheduled to ship.

Thank you for your business.  Now, let’s get started on the order cancellation.